AutomotiveJA.com Frequently Asked Questions (FAQ)
For Buyers
Q: How do I contact the seller?
A: To contact a seller, open the ad you’re interested in and click the “Show Phone” button to reveal the seller’s contact number. On mobile devices, simply tap the “Call Seller” button. If no phone number is available, use the “Send an Email” option to message the seller directly from the site. Always double-check your email address before sending your message.
Q: What should I do if the seller indicates the product is sold or the ad appears fraudulent?
A: If you suspect an ad is a scam or the seller is fraudulent—especially if the product is already sold—please flag the ad immediately. Click the exclamation mark icon (located on the side or at the bottom on mobile) and provide a detailed description of your concerns. Our team will review your report within 24 hours.
Q: Why are phone numbers displayed partially?
A: For security and quality purposes, only part of a seller’s phone number is displayed publicly. This allows us to track the number of calls each ad generates while protecting user privacy and ensuring that communication between buyers and sellers remains secure.
Signing In
Q: Why do I need to verify my phone number?
A: Verifying your phone number helps us prevent fraudulent ads and ensures every user is genuine. This step protects your account from unauthorized access and builds trust in our community.
Q: I haven’t received my verification code via SMS. What should I do?
A: First, double-check that your phone number is entered correctly and that your mobile is set to receive SMS messages. If the problem persists, you can request a new code after 10 minutes. Still not working? Contact our support team at Info@AutomotiveJA.com.
Q: What if I have a landline phone number?
A: You can still verify your account using a landline. On the login page, enter your landline number and click “Continue.” You will receive a voice call at +357-800-77936 with your verification code.
Q: Can I post an ad without creating an account?
A: No, an account is required to post an ad. However, your account is automatically created when you post your first ad.
Q: How do I change my email address or phone number?
A: You can update your email address or other personal details (like your city or name) in your “Settings” tab. Please note that phone numbers cannot be changed via settings. For assistance with changing your phone number, contact our support team at Info@AutomotiveJA.com.
Q: How do I change my username?
A: You can update your username during the ad posting process or later in your “Settings” section.
Posting Advertisements
Q: How do I post an ad?
A: Click on the “Post an Ad” button at the top of the website. Fill in the required fields—such as selecting the correct category, writing a clear headline, adding detailed descriptions, and uploading up to 8 high-quality images. Once you complete the form, submit your ad and it will be reviewed by a moderator.
Q: What should I include in my ad description?
A: Your description should clearly match the product or service stated in your headline. Include detailed information, key features, and any advantages. For real estate or job vacancies, add specifics like location details or job requirements. Always check for grammatical errors and be as transparent as possible.
Q: How do I choose the right category for my ad?
A: Select the category that best fits your product or service. You can search for similar ads to guide your selection. For instance, vehicles should be placed under “Cars, Motorbikes, Boats, Parts” while jobs should be posted under “Jobs.”
Q: What kind of images should I include?
A: Use clear, bright images that accurately represent your product. Avoid using generic stock photos or including contact information on the images. Good visuals typically increase ad responses by up to 3–5 times.
Q: Why do my ads need to be checked by a moderator?
A: Every ad is reviewed to protect our users from fraudulent or misleading content and to ensure that all postings meet our quality standards. Moderation helps maintain a safe and professional environment.
Q: Why can’t I see my ad immediately after posting?
A: All ads go through a moderation process to ensure they comply with our guidelines. This process typically takes around 30 minutes, after which your ad will be visible.
Q: Why has my ad been declined?
A: If your ad is declined, you’ll receive a notification in your account’s “Rejected” tab with the specific reason (such as posting in the wrong category, insufficient details, or duplicate content). Follow the provided recommendations to adjust your ad and try again.
Q: Why aren’t ads like “I am looking for…” or multiple products in one ad allowed?
A: AutomotiveJA.com focuses on quality and clarity. We only allow ads that offer a single product or service per posting. This rule helps buyers easily find what they need and ensures that each ad is unique and detailed.
Managing My Account
Q: How do I update the posting date of my ad?
A: In the “My Ads” section, select the ad you wish to update and click the “Update Posting Date” button. You can update the date once per month free of charge to keep your ad at the top of the listings.
Q: Why can’t I update my ad every day?
A: To ensure a fair marketplace and to prevent the listings from becoming repetitive, updates are limited. This policy helps maintain a dynamic environment where new ads have a chance to be seen.
Q: How do I delete or hide my ad?
A: While full deletion isn’t available, you can hide your ad by clicking “Deactivate” in the “My Ads” section. Hidden ads are moved to the “Inactive” tab, and you can republish them later if needed.
Q: How do I edit my ad?
A: Go to “My Ads,” select the ad you want to modify, and click “Edit.” Make your changes and click “Save Changes.” Note that any edited ad will be re-moderated before going live again.
Q: Why were my phone numbers merged into one account?
A: Our system uses technical analysis to detect duplicate accounts based on phone numbers. If multiple numbers are associated with the same user, they are merged into one account to maintain account integrity and avoid duplicate postings.
Paid Services
Q: How much does it cost to place a TOP ad?
A: The price for a TOP ad depends on the category and the duration you choose. You can view the final cost on our Paid Services page before confirming your order.
Q: How do I publish my ad in the TOP section?
A: In “My Ads,” select the ad you wish to promote and click the “TopAd” button. Your ad will be featured at the top of its category once it passes moderation and your wallet is appropriately topped up.
Q: How do I check my wallet balance and payment history?
A: Your wallet balance and payment history are accessible in the “My Ads” section under the “Payments” tab. This area displays details of top-ups, withdrawals, and active services with corresponding dates and statuses.
Q: What should I do if my TOP ad was not published?
A: If your TOP ad isn’t live, first check that your ad has been approved by a moderator and that your payment has been processed. If the issue persists, contact our customer support at Info@AutomotiveJA.com for assistance.
Q: How can I post an ad for free?
A: Posting an ad on AutomotiveJA.com is free. Paid services like TOP ad placements are optional and designed to give your ad additional visibility. Simply choose the “free” option during the publishing process if you prefer not to use paid services.